SUSTAINERGY

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SUSTAINERGY

SUSTAINERGYSUSTAINERGYSUSTAINERGY
Home
Enroll Now
Terms and Conditions
Privacy Policy
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  • Privacy Policy

Privacy Policy

  

Data Sharing and Privacy Policy

Effective Date: 1/1/25

1. Introduction

Sustainergy ("we", "us", or "our") is committed to protecting the privacy and personal data of our

subscribers, partners, and users. This Data Sharing and Privacy Policy explains how we collect, use, store,

and share your personal information when you subscribe to a community solar project or interact with our

services.

2. Information We Collect

We may collect the following types of information:

- Personal Identifiable Information (PII): Full name, email address, phone number, mailing address, utility

account number, service address.

- Utility and Energy Usage Data: Monthly electricity consumption, utility bill data, load profile, rate class, and

meter information.

- Financial and Payment Information: Bank account details, billing history, credit/debit card information (if

applicable).

- Communication Data: Correspondence with our support team, opt-in preferences for marketing or updates.

- Device and Log Information: IP addresses, browser type, access times, and interaction with our website (for

analytics and service optimization).

3. How We Use Your Information

We use your information to:

- Enroll and manage your community solar subscription.

- Verify your eligibility and match you with an appropriate solar project.

- Provide billing and credit services.

- Monitor and report your solar credits and energy savings.

- Communicate important updates, newsletters, and policy changes.

- Improve our services, conduct research, and analyze usage trends (aggregated and anonymized).

4. Sharing of Information

We do not sell your personal information. We may share your data only under the following circumstances:

- Utility Companies: To validate subscriber eligibility and facilitate credit allocation.

- Project Developers and Administrators: To enroll and manage subscriptions on specific solar projects.

- Payment Processors: For secure billing and payment collection (e.g., Stripe, Plaid).

- Government Agencies or Regulators: To comply with applicable laws, regulations, or program requirements.

- Third-party Service Providers: For CRM, email marketing, document signing, or customer support purposes,

under strict confidentiality agreements.

- Legal Requirements: If required by law, subpoena, or governmental request.

5. Data Security

We implement physical, administrative, and technical safeguards to protect your data against unauthorized

access, alteration, or disclosure. This includes:

- Secure encryption of data at rest and in transit

- Role-based access controls

- Regular audits and staff training on data privacy

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy,

including:

- Subscription lifecycle management

- Legal or regulatory compliance

- Resolving disputes or enforcing our agreements

You may request deletion of your personal information by contacting us (subject to applicable retention

obligations).

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

- Access the personal information we hold about you

- Correct inaccurate or outdated data

- Opt out of marketing communications

- Request deletion of your data

- Request a copy of your data in a portable format

To exercise these rights, contact us at customerservice@sustainergy.com.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data

from minors.

9. Updates to This Policy

We may update this policy from time to time. Changes will be posted on our website with the effective date.

Material changes will be communicated directly to subscribers.

10. Contact Us

For questions, concerns, or requests regarding this policy, please contact:

Sustainergy, LLC

800 3rd Ave, suite A1620, New York, NY 10022

customerservice@sustainergy.com

800.721.5014

Copyright © 2024 Sustainergy, LLC - All Rights Reserved.


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